Returns & Exchanges
At Bean Bros, we want you to be fully satisfied with your gourmet coffee and treats. If your order doesn't meet your expectations, we offer a 30-day return policy for all non-perishable items and a freshness guarantee on our roasted beans.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and a brief explanation of why you would like to return the product.
Prepare the Package
Ensure the items are in their original, unopened packaging; for food safety reasons, we cannot accept returns on opened coffee bags or perishable snacks.
Ship the Items
Affix the provided prepaid shipping label to your box and drop it off at any authorized carrier location to send it back to our roastery.
Receive Your Refund
Once our quality control team inspects the returned goods, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing